Customized goods are generally not accompanied by guarantees, but Maryland Print House is unique:
We deliver high-quality products – products that look just like the proof you received or the product you designed on our online designer – and we do so on time. All we ask is that you notify Maryland Print House before returning any goods to ensure that your return is handled quickly and accurately.
Maryland Print House takes great pride in its commitment to our customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
If the custom products you receive differ from what you accepted or designed on Maryland Print House, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Maryland Print House does not proof designs created by its customers on our online designer prior to processing.